Privacy Policy
Effective date:
Who We Are
SafeFlue (“we”, “us”, “our”) provides chimney inspection and maintenance services in Canada. We act as the organization responsible for personal information under applicable Canadian privacy laws, including PIPEDA.
Scope
This policy explains how we collect, use, disclose, and safeguard personal information when you interact with our website, contact forms, and on-device storage (cookies and localStorage). It applies to visitors and customers in Canada.
Information We Collect
Contact Forms
When you submit a form, we collect information you provide, including name, email, phone number, address, and your message. We may also collect service preferences and desired appointment windows if provided.
Technical and Usage Data
We use minimal, necessary cookies to remember your cookie consent. We store preferences such as theme (light/dark) and service selections like favorites and cart using your browser’s localStorage on your device.
Children’s Information
Our services are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided personal information, contact us to request deletion.
Use of Information
- Respond to inquiries, provide quotes, and schedule services.
- Improve services, site performance, and user experience.
- Maintain security, prevent misuse, and detect fraud.
- Comply with legal obligations and respond to lawful requests.
Legal Basis and Consent
Under PIPEDA, we collect, use, and disclose personal information with your consent for reasonable purposes. Submitting a form indicates your consent to use the information to respond and provide services. You may withdraw consent at any time, subject to legal and contractual restrictions.
Cookies and Local Storage
We use a minimal cookie for consent and may store preferences (theme) and service selections (favorites, cart) in your browser. You can clear these any time.
What We Store
- Cookie: sf_consent — remembers your cookie choices (necessary only). Typical duration: up to 12 months.
- LocalStorage: sf_theme — “light” or “dark” to apply your theme preference.
- LocalStorage: sf_favorites — list of saved services on your device.
- LocalStorage: sf_cart — items you intend to book or purchase.
Managing Your Preferences
You can clear cookies and site data via your browser settings. Clearing localStorage will remove your on-device preferences and saved selections. If a cookie banner or preferences modal is present on our site, you can use it to review or update your choices at any time.
Data Sharing
We do not sell personal data. Limited sharing may occur with service providers strictly to fulfill your request, such as email delivery, hosting, or scheduling tools. These providers are bound by confidentiality and may process data in Canada or the United States. We require safeguards appropriate to the sensitivity of the information.
Retention
We retain contact form submissions for up to 24 months unless a longer period is required to provide ongoing services or comply with legal obligations. Server logs are typically retained up to 90 days. Consent cookies may persist up to 12 months. You can remove localStorage items at any time; they remain only on your device.
Security
We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including access controls, encryption in transit, and least-privilege practices. Despite safeguards, no method of transmission or storage is fully secure.
International Transfers
Your information may be processed in jurisdictions outside your province or outside Canada (e.g., the United States) where laws may differ. In such cases, information may be subject to lawful access by foreign courts, law enforcement, or government authorities. We take steps to ensure comparable protections where feasible.
Your Rights
You may request access to your personal information, challenge its accuracy, or request correction or deletion where appropriate. You may also withdraw consent for non-essential processing. If we cannot fulfill a request, we will explain why. You may contact the Office of the Privacy Commissioner of Canada (OPC) about our practices.
Contact
Email: [email protected]
Phone: +1 (604) 356-4827
Mailing: SafeFlue, 1200 Burrard St, Vancouver, BC V6Z 2C7, Canada
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top indicates the latest version. Significant changes will be communicated where reasonable.