Frequently Asked Questions
How often should I clean my chimney?
At least once a year or after one cord of wood—more frequently with heavy use or if burning unseasoned wood. Gas and pellet appliances should also be inspected annually.
If you notice strong creosote odors, longer fire start times, visible soot at the cap, or reduced draft, schedule a cleaning sooner.
Back to quick linksDo you provide WETT reports?
We provide WETT-informed inspections and documentation accepted by many insurers. If a formal WETT inspection is required, we coordinate with certified partners to issue compliant reports.
Your paperwork includes condition notes, photos when applicable, and maintenance recommendations.
Back to quick linksHow do you prevent mess?
We protect floors and furnishings with clean drop sheets, seal the firebox, and use HEPA-filtered vacuums and rotary rods to capture soot and debris.
When rooftop access is needed, we keep debris contained and ensure the work area is left spotless.
Back to quick linksWhat areas do you serve?
Ontario, British Columbia, Alberta, Manitoba, Quebec, and Nova Scotia. Some remote locations may have seasonal schedules—contact us for availability.
Back to quick linksHow long does an appointment take?
A standard cleaning and inspection typically takes 45–90 minutes. Complex systems, difficult roof access, or heavy creosote may extend the visit.
Back to quick linksWhat preparation is needed before you arrive?
Please avoid using the appliance for 12–24 hours beforehand, clear a 6–8 ft area around the hearth, and remove ash if safe to do so. Ensure pets are secured.
Back to quick linksDo you service wood stoves and inserts?
Yes. We clean and inspect masonry chimneys, prefabricated systems, wood stoves, and fireplace inserts, including liner and cap checks.
Back to quick linksCan you remove animals or nests?
We safely remove inactive nests and install caps to prevent re-entry. Active wildlife is handled in coordination with licensed wildlife control to comply with local regulations.
Back to quick linksWhat is creosote and why is it dangerous?
Creosote is a highly flammable byproduct of wood combustion that accumulates on flue walls. It can ignite at relatively low temperatures, causing chimney fires and structural damage.
Regular cleaning and proper burning practices (seasoned wood, adequate airflow) reduce creosote formation.
Back to quick linksDo you work in winter?
Yes. We operate year-round, weather permitting. For rooftop work, we follow strict safety protocols and may reschedule during unsafe conditions such as ice or high winds.
Back to quick linksHow much does it cost?
Pricing varies by appliance type, flue length, roof access, and buildup level. Standard cleanings start around $179–$259, with a confirmed quote provided before work begins.
Additional services like camera inspections, cap installation, or Level II evaluations are quoted transparently.
Back to quick linksAre you insured and certified?
We carry full liability insurance and follow CSA/WETT-aligned best practices. Technicians are trained, background-checked, and equipped with calibrated tools.
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